Welcome to our sparkling FAQ section! At Outlet Shiny Steps Store, we’re all about bringing you fabulous footwear fast. Below you’ll find answers to all your glittery questions about our products, shipping, returns and more!
🎯 About Us
Who is the Shiny Steps customer?
Our trend-forward customer loves:
- Fashionable footwear that makes a statement (hello glitter sneakers!)
- Getting the latest styles before they hit mainstream
- Outlet prices without sacrificing quality
- Playful details like animal prints and metallics
- Fast delivery so they can shine ASAP
What’s your store style?
Think fun, fashionable and fabulous! We combine:
- International trends with American customer care
- Playful product descriptions that match our playful shoes
- A bright, energetic shopping experience
- Sparkle everywhere (literally and metaphorically)
👢 Product Questions
What types of shoes do you sell?
We specialize in trend-forward footwear including:
- Boots & Booties
- Flats
- Glitter Sneakers (our signature item!)
- Sandals
- Sneakers
How do your sizes run?
Our sizes generally run true to size. For specific fit questions about a style, email us at [email protected] – we’re happy to help you find your perfect sparkling fit!
Do you offer wide width options?
Currently we focus on standard widths, but many of our styles are known for their comfortable fit. Check individual product descriptions for specific fit notes or contact our sole-mates in customer service for advice!
🚚 Shipping & Delivery
Where do you ship?
We ship worldwide from our Midwest City headquarters! (Excluding select Asian and remote areas – we’ll notify you if your location isn’t covered during checkout.)
What are my shipping options?
Choose your perfect pace:
- Standard Shipping ($12.95): 10-15 days via DHL/FedEx – perfect when you can’t wait to shine!
- Free Shipping (orders over $50): 15-25 days via EMS – save your dollars for more shiny steps!
How can I track my order?
We’ll email you a tracking number as soon as your sparkly steps start their journey! You can follow their glamorous travels right to your doorstep.
My order hasn’t arrived yet – what should I do?
First, check your tracking info – sometimes those fabulous feet take a little longer to arrive if they’re coming from far away. If it’s been longer than the estimated delivery window, email us at [email protected] with your order number and we’ll investigate!
💳 Payment Options
What payment methods do you accept?
We accept all major cards:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to keep your payment details safe and secure. We don’t store your full payment information on our servers.
🔄 Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date if your purchase doesn’t spark joy (though we’re confident it will!). Items must be unworn and in original condition with all packaging.
How do I initiate a return?
Email us at [email protected] within 15 days of receiving your order with:
- Your order number
- Which items you’re returning
- The reason for return
Do you offer exchanges?
Currently we process returns and new orders separately to get you your perfect pair faster. Return your original order (following the return process) and place a new order for the size or style you prefer!
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method – we can’t be responsible for return packages that don’t make it back to us!
🔒 Account Questions
Do I need an account to order?
Nope! You can check out as a guest, but creating an account lets you:
- Track your order history
- Save your address for faster checkout
- Get early access to Flash Deals
I forgot my password – help!
Click “Forgot Password” on the login page and we’ll email you instructions to reset it. You’ll be back to browsing our shiny selection in no time!
How do I update my account information?
Log into your account and click “Account Settings” to update your:
- Email address
- Password
- Saved shipping addresses
- Payment methods
✨ Bonus Tips
How can I get the best deals?
Pro Tip: Keep an eye out for our Flash Deals – these limited-quantity steals on our most coveted styles ship just as fast as our regular items! Sign up for our emails to get notified first.
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, all our packages come with that special Shiny Steps sparkle that makes unboxing a delight! (Some glitter sneakers might leave actual sparkle in the box – consider it a bonus!)
I have a question not answered here!
Our customer care team shines brightest when helping you! Email us at [email protected] and we’ll get back to you faster than our standard shipping delivers!
Remember – whether you choose standard or free shipping, every Shiny Steps delivery comes with our promise of style, quality, and that extra sparkle that makes every step special. Now go find your perfect pair!