At Outlet Shiny Steps Store, we want every step in your shopping journey to shine as brightly as our footwear! While we’re confident you’ll adore your new sparkly sneakers or fabulous flats, we understand that sometimes a return or exchange is needed. Our policy is designed to be as flexible and customer-friendly as our most comfortable sandals!

Sparkle Note: For hygiene reasons, we cannot accept returns on Glitter Sneakers if the protective sole covering has been removed or if there’s visible wear. All other products in our collection (Boots & Booties, Flats, Sandals, and regular Sneakers) are eligible for returns within 15 days of delivery.

👢 Easy-Peasy Return Process

Step 1: Initiate Your Return (Within 15 Days)

Send us a sparkling email at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (helps us sparkle even brighter!)
  • Whether you want a refund or exchange

Step 2: Pack With Care

Once approved, repackage your items in their original box with all tags and protective coverings intact. Include the original packing slip (or a copy of your order confirmation).

Step 3: Ship It Back

Send your return package to:

Outlet Shiny Steps Store Returns
319 West Silverwood Dr
Midwest City, US 73110

We recommend using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

💎 Refund Sparkle Details

Once we receive and inspect your return (usually within 3-5 business days):

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after approval (depending on your bank/payment provider)
  • Amount: Full item price minus original shipping costs (unless return is due to our error)

Exchanges will be processed once we receive your return. We’ll ship your new item within 1-2 business days with the same shipping method as your original order.

📝 Shiny Return Request Template

Need help drafting your return request? Copy and paste this template into an email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Outlet Shiny Steps Store Team, I hope this email finds you sparkling! I’d like to request a return/exchange for my recent order: Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason for Return: [Fit Issue, Changed Mind, etc.] I would prefer: [Refund / Exchange for (specific product if known)] Please let me know the next steps at your earliest convenience. I’ve ensured the items are in original condition with all tags and packaging intact. Thank you for making the return process as smooth as your patent leather boots! Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

❓ Frequently Sparkled Questions

What if my item arrives damaged or incorrect?

Oh no! We’ll rush you a replacement faster than our express shipping. Contact us immediately at [email protected] with photos of the issue, and we’ll make it right – no return shipping costs for you!

Can I return sale items?

Absolutely! Our regular return policy applies to sale items too – because bargain hunters deserve sparkly satisfaction as well!

How long do exchanges take?

Exchanges typically take 7-10 business days to process after we receive your return (plus shipping time for your new items). Need it faster? Contact us about expedited options!

Final Sparkle: Our customer service sole-mates are always here to help with any return questions. Just email [email protected] and we’ll respond faster than you can say “fabulous footwear!”

Keep sparkling in every step! ✨